Ordering

So, your ready to order a board or do you need to talk to us before making a decision? We've included some other information, at the bottom of this page, that may or may not be of interest but if you have any questions, email us. Everybody is different and everybody wants to do different things on a wave so what we suggest is that you either...

Visit us in person - Call in to our showroom, Here's a map.

Or...

Talk to us direct - Drop us a line on 01792 851759 between the hours of 10am and 5pm Monday to Friday (or 10am to 2pm on Saturday) to discuss your requirements. One of our guys will be able to sort you out.

Or...

Email us - Send us an email to jpsurfboards@btconnect.com, we will get back to you quickly and try to help. The guys are always happy to ramble on about anything you're interested in about our boards.

Full contact details are available here

Getting a board to you

Collection
If you're lucky enough to live close enough that you can visit us at the showroom to pick up your new board then great, here's a map so you can find us easily.

Delivery
We have a good relationship with TNT and where possible use their Overnight service to get your board to you as soon as it’s ready.
Prices and information are as follows
UK Mainland - 1 working day overnight service £30.00 p+p
Northern Ireland Southern Ireland - 2 working days £75.00 p+p
Scottish Isles - 2 working days £60.00 p+p
Europe mainland - 2 working days £85.00 p+p
These prices are based on one box which can contain up to two boards under 7' 0''.
Please e-mail us for any enquiries.

Returns Policy

We comply with a long list of regulations but the one that's important here is The Consumer Protection (Distance Selling) Regulations 2000, in fact we do more for you than we are legally obliged to by these regulations. The law basically states that you have the unconditional right to cancel your order for any reason within 7 days after you receive your goods, after which we must reimburse you in full for the total amount you paid within 30 days from the date you chose to cancel your order.

For gifts, the return/exchange/cancellation period begins on the day after the day the gift was presented to the person the gift is intended for. Only as long as the goods were presented in the exact same condition that they were delivered, including product tags and product packaging, but not including the delivery packaging or any price labels.

Returned goods must be 'unused' and 'unworn', except where the goods have been tried on for fit. We will not accept soiled goods, goods that have been washed, or worn outside or has evidence of being worn for purposes other than trying them on. Boards, boardbags and other hardware must be unused and in re-saleable condition.

All products sold by us carry a full manufacturers warranty, these warranties protect you from all basic defects in workmanship and failure in normal use. Our returns and guarantee policy operates according to the standard Sale of Goods Act 1979 and the Supply of Goods Act 1982. We do not guarantee against standard wear and tear, and we do reserve the right to seek a second opinion from an independent body when defect inspections are required. Some suppliers offer specific and unique guarantees, these can be found on the specific brand literature supplied with your goods.

Terms and Conditions of Sale

1. Putting our Agreement in Place
1.1 In this Agreement, we are JP Surfboards at Unit 7a Crofty Industrial Estate, Penclawdd, Swansea. SA4 3RS and you are the person detailed on the Order Forms.
1.2 Our Agreement is made on the date we deduct payment from your credit/ debit card the details of which you provided on the Order Form.
1.3 Our Agreement includes all correspondence from us to you and the descriptions of the Goods as provided by us on our Website or otherwise.

2. Making your Choice and Ordering
2.1 Peruse our Website and select your chosen products.
2.2 Complete the Order Form in full and follow the instructions detailed on the Website.

3. What Happens Next
3.1 If your chosen products are in stock your Order will be processed. We will deduct the price payable for your chosen products from your nominated credit/ debit card or method of payment and your chosen products will be dispatched to you.
3.2 Should you not receive your chosen products within 4 to 6 days of us confirming their availability to you, please contact us to let us know. You will then be given the choice of:
3.2.1 Cancelling your order whereupon we will refund the Price you paid or
3.2.2 Requesting that we dispatch further products to you (subject to availability) on the basis that you return one set of the products you receive should you receive two sets or
3.2.3 Wanting a further agreed time period after which if your chosen products have not been received then options 3.2.1 or 3.2.2 will be available to you.
3.3 Should you choose option 3.2.1 then your refund will be made to the credit/ debit card or by alternative method of payment you nominated on your Order Form.

4. If You are not Satisfied
4.1. You may return the products to us, using the "returns label" enclosed with your products, whereupon a full refund will be made as described in 3.2 above provided that the products are returned in the same conditions as received within 14 days of your receipt of the goods.
4.2 You may request replacement products, which we will dispatch to you (subject to availability) on receipt of the original products which were not satisfactory from you. No refund will be made in these circumstances.
4.3 Return of faulty or damaged goods should be made in accordance with the arrangements detailed on this website.

5. Basis of Sale
5.1 The terms of this, Our Agreement with You, shall govern our contract to the exclusion of any other terms and conditions.
5.2 No variation to this Agreement shall be binding unless agreed in writing by us.
5.3 Any typographical clerical or other error or omission in any sales literature price list acceptance of offer or other document or information issued by us is subject to amendment by us where reasonable in all of the circumstances to do so.
5.4 You are responsible for ensuring the accuracy of your Order and the details provided in your Order Form.
5.5 The quantity and description of your chosen products shall be those set out in the Order Form unless we subsequently agree otherwise.

6. Price of the Goods
6.1 The price of the Goods shall be the price quoted by us on our Website next to the illustration/description of your chosen products, unless agreed otherwise by us in writing.
6.2 The price is inclusive of any payable value added tax in the UK, postage and packaging is extra.

7. Risk and Property
7.1 Risk of damage to or loss of your chosen products shall pass to you on delivery of them.
7.2 Notwithstanding delivery and the passing of risk in your chosen products or any other provision of this Agreement property in your chosen products shall not pass to you until we receive cleared funds payment in full of the price of your chosen products.

8. Warranties
8.1 We warrant that you will be entitled to the benefit of any warranties or guarantee given by you the suppliers to us of your chosen products. This does not affect your statutory rights.
8.2 You warrant that the information entered onto the Order Form is true.
8.3 Where we sell to you under a consumer transaction (as defined by the Consumer Transactions (Restrictions on Statements) Order 1976) your statutory rights are not affected by this Agreement.

9. Force Majeure
We shall not be liable to you or be deemed to be in breach of this Agreement by reason of any delay in performing or any failure to perform any of our obligations if the delay or failure was due to any cause beyond our reasonable control. Without prejudice to the generality of the foregoing the following shall be regarded as causes beyond our reasonable control:-
9.1 Act of God explosion flood tempest fire or accident;
9.2 War or threat of war sabotage insurrection civil disturbance or requisition;
9.3 Acts restrictions regulations bye-laws prohibitions or measures of any kind on the part of any governmental parliamentary or local authority;
9.4 Import or export regulations or embargoes;
9.5 Strikes lockouts or other industrial actions or trade disputes (whether involving employees of us or of a third party);
9.6 Power failure or breakdown in machinery.

10. General
10.1 If any provision of this Agreement is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of this Agreement and the remainder of the provision in question shall not be affected thereby.
10.2 The Contract shall be governed by the laws of Wales and England.

11. Whole Agreement
The terms and conditions set out in this Agreement represents the entire Agreement.

Privacy Policy

1. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for the following reason, to process your order and second, to provide you with the best possible service. The information collected will be used to personally keep in touch and let you know of any offers, sales or promotions that we are doing, we will not send you an e-mail without first obtaining your consent. This consent will be requested at the time of registration. This can be halted if you so wish. If you do not want us to contact you please e-mail us and we will remove you from our mailing list.

We do not send random marketing emails to personal email addresses (spam).

2. All transactions that you initiate with us on this web site are confidential. Your name will not be added to any mailing list and we NEVER transfer this information to a third party.

3. The type of information we will collect about you includes:-

Your name,your address, your phone number, your e-mail address, your age, your sex and your birth date.

Please note that some of these fields are optional and the information is only used as market research so that we may provide our customers with the products they like and a service high in quality. We will never collect sensitive information about you without your explicit consent.

4. The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information will be held securely in accordance with our internal security policy (below) and the law.

5. We will use technology to track the patterns of behaviour of our visitors to our site.

If you have any questions/comments about privacy, please e-mail us. This will include using a "cookie" which would be stored on your browser. A "cookie" is a small text file stored on your machine which helps us recognise who you are. This information helps us retrieve information about you so you don't need to re-enter your details. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

6. This web site is NOT targeted at children. Orders from children under the age of 12 must be made by parental consent. No information will be knowingly held about children below the age of 12.